Refund and Returns Policy

Thank you for shopping at Bijoux de Lu. Below are our shipping and return policies. Please read them carefully to ensure a seamless shopping experience.


1. Shipping Destinations

We regularly ship to the following countries:

  • All European countries
  • United Kingdom
  • Switzerland
  • USA
  • Canada

If you wish to ship to a country not listed above, please contact us before placing your order. If an order is made without prior contact for a destination outside our regular shipping areas, we reserve the right to cancel and refund the order.

2. Shipping Costs

Shipping fees vary based on the destination and weight of the package. The total shipping cost will be displayed at checkout.

3. Shipping Time

Orders are typically processed within [X] business days. Once shipped, delivery times are as follows:

  • Europe: [2-6 days]
  • United Kingdom: [2-6 days]
  • Switzerland: [2-6 days]
  • USA: [2-6 days]
  • Canada: [2-6 days]

Please note that these are estimated delivery times and can vary due to customs processing and other unforeseen delays.

4. Customs and Duties

Orders shipped outside of Canada may be subject to customs duties, taxes, and import fees. These charges are not included in our product prices or shipping costs and are the customer’s responsibility. We recommend checking with your country’s customs office for detailed information.


1. Return Period

You can return any item purchased from Bijoux de Lu within 15 days of the delivery date.

2. Return Conditions

Products must be returned:

  • In the original packaging
  • In unused and undamaged condition

3. Return Shipping

The customer is responsible for the return shipping costs unless the product received is defective or an incorrect item was sent.

4. Refunds

Once we receive and inspect the returned product, we will process your refund. Please allow [5-10 days] for the refund to appear in your account.

5. Exchanges

If you wish to exchange a product, please initiate a return and place a new order for the desired item.

Contact Us

For any queries related to shipping or returns, or to inquire about shipping to countries not on our regular list, please contact us at

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